Annual Awards
Celebration

Here are some common issues and solutions for playing the livestream:

If you're having network problems click here to watch on YouTube.

The livestream isn't auto-playing

Refresh the browser window or click the play button. On desktop browsers, the stream should play automatically. On mobile devices, you will need to hit the play button to start the stream.

The sound isn’t working.

Make sure the video player is not muted on the player interface. Some devices will automatically mute the video by default. Check to make sure the volume is turned up on the device you’re watching from. If you are using headphones, you may need to select your headphones from your device’s audio settings. If you’re still unable to hear the audio, try adjusting the volume within the video player.

The video is paused / buffering.

Ensure you have a strong internet connection and check if other devices are using your internet connection. Refresh your browser window if the buffering persists.

Have another question? Visit our Frequently Asked Questions by clicking here.